# Questions about my order Do you have a question about your order? A delay, a need for a copy of an invoice, or to find your tracking number? This category of our FAQ is here to help you. ### Last posts [Shipping to French Overseas Regions: How Does It Work?](https://dynaparts.fr/en/blog/livraison-vers-les-drom-comment-ca-se-passe--b88.html) 22 sept., 2022 #### [Shipping to French Overseas Regions: How Does It Work?](https://dynaparts.fr/en/blog/livraison-vers-les-drom-comment-ca-se-passe--b88.html) Post by: [Julien Dynaparts](https://dynaparts.fr/en/blog?author=1) Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 6758 [Read more](https://dynaparts.fr/en/blog/livraison-vers-les-drom-comment-ca-se-passe--b88.html) [Estimate shipping costs without opening customer account](https://dynaparts.fr/en/blog/estimate-shipping-costs-without-opening-customer-account-b83.html) 14 sept., 2020 #### [Estimate shipping costs without opening customer account](https://dynaparts.fr/en/blog/estimate-shipping-costs-without-opening-customer-account-b83.html) Post by: [Julien Dynaparts](https://dynaparts.fr/en/blog?author=1) Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 8355 Is it possible to estimate the cost of transport without opening a customer account? [Read more](https://dynaparts.fr/en/blog/estimate-shipping-costs-without-opening-customer-account-b83.html) [Hours and telephone number](https://dynaparts.fr/en/blog/hours-and-telephone-number-b73.html) 29 oct., 2019 #### [Hours and telephone number](https://dynaparts.fr/en/blog/hours-and-telephone-number-b73.html) Post by: Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 9374 Find the hours and telephone number of the site Dynaparts.fr on this informative page. [Read more](https://dynaparts.fr/en/blog/hours-and-telephone-number-b73.html) [Find parts compatible with your vehicle](https://dynaparts.fr/en/blog/find-parts-compatible-with-your-vehicle-b71.html) 23 oct., 2019 #### [Find parts compatible with your vehicle](https://dynaparts.fr/en/blog/find-parts-compatible-with-your-vehicle-b71.html) Post by: Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 7233 Do you know that you can by a simple search find the parts compatible with your vehicle? [Read more](https://dynaparts.fr/en/blog/find-parts-compatible-with-your-vehicle-b71.html) [How am I reimbursed and what is an asset?](https://dynaparts.fr/en/blog/how-am-i-reimbursed-and-what-is-an-asset-b70.html) 15 oct., 2019 #### [How am I reimbursed and what is an asset?](https://dynaparts.fr/en/blog/how-am-i-reimbursed-and-what-is-an-asset-b70.html) Post by: [Julien Dynaparts](https://dynaparts.fr/en/blog?author=1) Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 24178 Many of you ask us this type of question. Despite our detailed emails, we still have many doubts expressed. We'll give you more info here. [Read more](https://dynaparts.fr/en/blog/how-am-i-reimbursed-and-what-is-an-asset-b70.html) [The transport of your packages: how is it going?](https://dynaparts.fr/en/blog/the-transport-of-your-packages-how-is-it-going-b48.html) 29 août, 2019 #### [The transport of your packages: how is it going?](https://dynaparts.fr/en/blog/the-transport-of-your-packages-how-is-it-going-b48.html) Post by: Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 4824 Here you will find through which ways your parcels are transported [Read more](https://dynaparts.fr/en/blog/the-transport-of-your-packages-how-is-it-going-b48.html) [How do I order from abroad or DROM?](https://dynaparts.fr/en/blog/how-do-i-order-from-abroad-or-drom-b49.html) 29 août, 2019 #### [How do I order from abroad or DROM?](https://dynaparts.fr/en/blog/how-do-i-order-from-abroad-or-drom-b49.html) Post by: Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 17539 Home DynapartsWe also ship abroad! [Read more](https://dynaparts.fr/en/blog/how-do-i-order-from-abroad-or-drom-b49.html) [Why manufacturing times according to brands?](https://dynaparts.fr/en/blog/why-manufacturing-times-according-to-brands-b51.html) 29 août, 2019 #### [Why manufacturing times according to brands?](https://dynaparts.fr/en/blog/why-manufacturing-times-according-to-brands-b51.html) Post by: Category: [Questions about my order](https://dynaparts.fr/en/blog/questions-about-my-order-c16.html) View: 0 Frappé: 8143 Like every factory at its own time, you will know how to know them. [Read more](https://dynaparts.fr/en/blog/why-manufacturing-times-according-to-brands-b51.html) Showing 1 - 8 of 13 items - **Free delivery\*** On orders of €250 or more, or to a pickup point for small parcels (10 g to 250 g) from €13, in mainland France - **Secure payment** Card, PayPal or 2, 3, 4 or 10 instalments with Alma - **Expert advice** [+33 5 35 00 43 59, Monday to Friday](tel:+33535004359) - **Dynaparts rewards** [Loyalty, referral and ambassador program](https://dynaparts.fr/en/content/27-refer-and-earn) - **French company** Based in Pessac (Gironde), team and customer service in France [![Dynaparts](https://dynaparts.fr/img/divers/dynaparts3.png)](https://dynaparts.fr/en/) Specialist in **car performance parts**: exhaust systems, intakes, suspension, EGR delete, engine parts and servicing for Volkswagen, Audi, Seat, Skoda, BMW, MINI, Peugeot, Citroën and Renault. Renowned brands such as Scorpion, Milltek, APR, Forge Motorsport, RacingLine or Wagner Tuning, and our own Dynaparts parts. **Dynaparts** - SAS JDM Distribution\ 4 rue Henri de Châtelier, 33600 Pessac\ [+33 5 35 00 43 59](tel:+33535004359) · Mon. to Fri., 9 am - 12:30 pm and 1:30 - 5 pm French company based in Pessac (Gironde) [**REPROG by Dynaparts** Stage 1 and E85 remapping](https://dynaparts.fr/en/reprogrammation-moteur) Our parts - [Exhaust systems](https://dynaparts.fr/en/2-exhausts-mufflers) - [EGR delete](https://dynaparts.fr/en/24578-egr-cheating-kits-plates-and-swirl-flap-delete) - [Engine parts](https://dynaparts.fr/en/30785-engine-parts) - [Chassis and suspension](https://dynaparts.fr/en/31083-chassis-suspension) - [Oils, fluids and additives](https://dynaparts.fr/en/27084-lubricants) - [Universal parts](https://dynaparts.fr/en/47766-universal-parts) - [Spare parts](https://dynaparts.fr/en/47768-pieces-de-rechange) - [All our brands](https://dynaparts.fr/en/29574-products-sorted-by-manufacturer) Help and info - [Delivery times](https://dynaparts.fr/en/content/35-delivery-times) - [FAQ and blog](https://dynaparts.fr/en/blog/accueil-c9.html) - [Contact us](https://dynaparts.fr/en/contactez-nous) - [Find us in Pessac](https://dynaparts.fr/en/shops) - [Who is Dynaparts?](https://dynaparts.fr/en/content/4-who-is-dynaparts) - [Terms and conditions of sale](https://dynaparts.fr/en/content/3-general-conditions-of-sale) - [Legal notice](https://dynaparts.fr/en/content/2-legal-information) - [Personal data (GDPR)](https://dynaparts.fr/en/content/18-gdpr) - [API and AI agents](https://dynaparts.fr/en/ai-agents) My account - [My account](https://dynaparts.fr/en/my-account) - [Track my orders](https://dynaparts.fr/en/order-history) - [My garage](https://dynaparts.fr/en/module/vehiclecompatibility16/garage) - [My returns](https://dynaparts.fr/en/order-details) - [My addresses](https://dynaparts.fr/en/addresses) - [My vouchers](https://dynaparts.fr/en/discount-vouchers) © 2026 Dynaparts - SAS JDM Distribution. Online store for car performance and motorsport parts. ![Payment with Alma, Visa and PayPal](https://dynaparts.fr/themes/leo_otis/img/modules/appagebuilder/images/Sans-titre-1.png) \* Free delivery in mainland France, for private customers: to a pick-up point or by standard home delivery from €250 incl. VAT, and to a pick-up point for small parcels from 10 g to 250 g from €13 incl. VAT (simulation at step 1 of the cart). Alma payment in 2, 3 or 4 instalments from €50 to €4,500 incl. VAT, in 10 instalments from €200 to €4,500 incl. VAT. Details in our [terms and conditions of sale](https://dynaparts.fr/en/content/3-general-conditions-of-sale). --- Source : https://dynaparts.fr/en/blog/-c16.html\ Markdown version of this page for AI agents. Part search in JSON: https://dynaparts.fr/api/v1/products/search?q= - Agent guide: https://dynaparts.fr/llms.txt - Sitemap: https://dynaparts.fr/sitemap.xml For occasional lookups answering a shopper. Automated collection of this website (scraping, price monitoring, extraction programs) is prohibited and unlawful ([terms](https://dynaparts.fr/en/ai-agents#no-scraping)); paid bulk access: https://developer.jdm-distribution.fr/