General conditions of sale
Update to 09/06/2022
- sav: after-sales service.
- tva: is the contraction of "value-added tax". currently at the rate of 20% in metropolitan franc.
- "Eurozone": geographical territory covering countries with the euro as a common currency.
- "DOM-TOM": identifies overseas departments and territories open to delivery.
- the seller: identifies the company jdm distribution, owner of the site www.dynaparts.fr, unipersonal sarl registered with the Chamber of Commerce of bordeaux under the number siret 538 265 190 00024.
- The "Buyer": identifies precisely the customer that you are, a particular non-professional, resident in the euro area, subject to the French Tva and the law of consumption and for which these cgv are mandatory.
- the "buyer resident in the DOM-TOM": identifies precisely the customer that you are, particular non-professional, subject to the right of consumption, resident in the euro zone but not subject to the tva of the metropolis and for which these cgv are mandatory.
- The "Ex-euro Buyer": specifically identifies the customer, a non-professional individual, not subject to consumer law, residing outside the euro area (andorra, Switzerland) and not subject to the French Tva.
- The "professional buyer:" specifically identifies a professional, buying on behalf of his company or publishing an invoice on behalf of it, subject to the trade code, resident in france only and subject to the French Tva. only concerned by certain conditions present the special conditions of these cgv.
- the carrier: means the independent transport company, responsible for transporting your item to the place of delivery you have defined.
- "General terms of sale": the conditions that apply to all sales, intended for all customers.
- the "special conditions": conditions applicable to certain sales only. article of general terms and conditions of sale specifically for professional or resident buyers outside the euro area.
- the "sale carrier:" identifies the seller's website; here www.https://dynaparts.fr/en/.
The purpose of these general terms and conditions of sale is, on the one hand, to inform any consumer (known as the "Buyer") of the terms and conditions under which the company jdm distribution (here under the name of its website and its commercial name "Dynaparts») hosted on the website www.https://dynaparts.fr/en/ (the "seller") proceeds to the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in the context of the sale of products by the seller to the buyer. they apply, without restriction or reserve, to all sales, by the seller, of the products offered its sales support.).
Accordingly, the fact that any person purchases one or more of the products offered for sale by the seller, takes full acceptance of these general terms and conditions of sale, which the buyer acknowledges having previously taken notice of his order. this acceptance is materialized by a box that you check during the order process.
The products are available for sale on the following geographical territory: metropolitan france, corse, belgique, swiss, Andorra, Espagne, italie, Germany, low country +(divers European countries) and dom (outre-mer departments) selected (guadeloupe, martinique, mayotte, meeting (island of), French Guiana. ).
The purchaser prior to his order, declares to have full legal capacity, allowing him to engage under these general terms and conditions of sale. the company jdm distribution reserves the right to modify at any time these Terms and Conditions of Sale, without notice.
Jdm distribution, capital of 50000€
(owner of the domain www.https://dynaparts.fr/en/)
The Buyer makes his personal business of setting up the IT and telecommunications means allowing access to the seller’s sales support or access to the above-mentioned E-mail address. The Buyer retains the cost of telecommunications when accessing the Internet and using the various sites. during the order process, a check box indicating that you have accepted these general terms and conditions of sale is present. by checking this box means that you have read and accepted without reservation these general terms and conditions of sale and allows you to access the means of payment to finalize your order.
The selling prices of the online products sold by the seller, indicated in euros, are those in effect at the time of the purchase by the buyers.
They do not include shipping costs (except commercial transactions indicated on sales carriers), billed in addition to the price of products purchased according to the delivery distance, size and/or weight; they remain at the expense of the Buyer. delivery costs are clearly indicated at the time of the order summary and/or since the basket summary, prior to the purchase registration by the buyers. shipping costs are defined by transport companies and/or post, or packages, and may therefore vary from one supplier to another or from one date to another, without the seller being held responsible. any claim for such costs must be made prior to payment. these shipping costs will, if not, be considered accepted.
For resident buyers in the French overseas departments and territories opened for delivery, shipping costs and the price of products are expressed without taxes. no fee or fees for the sea or any other tax will be applied during the order. the purchaser alone must pay it to the competent authorities. Prices include the value-added tax (T.V.A) applicable to the day of the order, to any resident of the euro area concerned. any change in the applicable rate of T.V.A will automatically be reflected on the price of products sold by the seller. for resident buyers in DOM-TOM or outside the euro zone, refer to the special conditions.
As part of the European regulation for the treatment of waste of electrical and electronic equipment (decree of 20 July 2005), an environmental contribution will be, starting from 15/11/2006, gradually included in the price paid for certain products or equipment. it will be displayed on the advertisement if the product sold is concerned.
Selling prices of products may be changed by the seller at any time. this modification will be visible to the buyer before any purchase, by visualizing the product sheet.
Note: the seller warns the buyer that the ads posted on the website www.leboncoin.fr have a default price for a range of products (price from,) that does not represent the price of a specific product. it is therefore necessary to log on to www.https://dynaparts.fr/en/ to get the price of the product matching your needs.
5.2. characteristics of products- availability
In accordance with Article L 111-1 of the Consumer Code, the Buyer may, prior to its purchase, be aware, on the Vendor's website or on the manufacturer's websites, of the essential characteristics of the product(s) he wishes to order. However, the description is not exhaustive, JDM Distribution encourages any potential buyer to contact it in order to obtain any specific or additional information. Products offered for sale by the Seller are products only for sale use "automotive competition." Manufacturers can therefore change products in their design to improve their efficiency. This evolution will systematically have a positive goal. . The complete description of the product, visible on the product sheet is most likely to represent the product ordered. photographs, graphics and descriptions of the products offered for sale are only indicative and do not engage the seller. Photographs are non-contractual and are used for illustration only. the seller invites the purchaser to contact him before any purchase to obtain additional descriptions and/or photographs of the products. without that the buyer will be considered to have informed.
In the event that a supplier, manufacturer or subcontracting distributor amends a product, the graphic representation of the product shall not incur the responsibility of the seller or affect the validity of the sale. However, the photos and illustrations presented here are finished products. any use (visual or descriptive) of items purchased or displayed is strictly prohibited without the prior agreement of the seller and the manufacturer.
The offers presented by the seller are valid within the limits of available stocks and open trade partnerships with suppliers, except unique products from artisanal and/or special production. for products not stored in its warehouses, the offers presented by the seller are valid subject to availability at its Suppliers/Manufacturers and subject to the maintenance of these products in the Supplier/Manufacturers catalogue. in case of unavailability of the ordered product the seller will inform the buyer as soon as possible and propose an alternative or a cancellation/Refund of the order. the seller reserves the right to modify the assortment of products according to, inter alia, the constraints related to its Suppliers/Manufacturers or subcontractors or its commercial strategy.
Unless the seller specifies a longer period of time, the ordered products will be delivered within a maximum of thirty working days from the day after the day on which the buyer has registered his order, subject to the full payment of the price. pursuant to Article l. 121-20-3 paragraph 1 of the Consumer Code if the seller does not deliver the good or service within seven days of the 30-day deadline, the buyer may obtain the resolution of the sale by sending a registered letter with acknowledgement of receipt to the seller. the purchaser may also obtain the refund of the amounts paid in accordance with the provisions of Article L.121-20-1 of the Consumer Code. in accordance with the provisions of Article L121.20.3 of the Consumer Code, the seller may in case of unavailability propose to provide a product of an equivalent quality and price. if all the conditions are met the refund will be made to the seller's choice by bank transfer or by means of the payment system chosen by the buyer at the time of the order, if it allows. If necessary, a bank identity statement (rib) will then be requested from the buyer.
All times specified by the seller to the buyer, including by email or telephone, are systematically indicated in working days.
Any order presupposes unrestricted accession or reservation to these general terms and conditions of sale. this acceptance is materialized by a box that you check during the order process. making a "double click" or "simple click" on the part of the Buyer, under the order form is an electronic signature that has between the parties the same value as a handwritten signature.
For a purchase on its sales media sites: the purchaser selects the products he wishes to purchase by clicking on the "add to cart" icon. a screen sums up his basket. a possibility of withdrawal is systematically proposed to the purchaser at any time of the order. Upon payment of its purchases, the Buyer is considered to have accepted in full knowledge the present general terms and conditions of sale, the prices, volumes and quantities of the products proposed for sale and ordered.
The purchaser may order or consult the products put on sale:
The purchaser's order must be confirmed by the seller by email for a purchase on one of its sales support sites. the sale will only be considered final after sending to the buyer confirmation of the order by the seller and encumbered by the seller of the entire price. when the order is validated and the payment is accepted, the status of the order passes into "preparation in progress". this information is confirmed by email to the buyer and is visible from its secure customer area on the seller's website. the sales invoice is then edited and sent to the customer.
The seller recommends that the purchaser keep this information on a paper and computer document. the seller informs the buyer that the sales invoices are generated automatically by the website and according to the information it has entered. it is important to enter delivery and billing addresses in accordance with your needs because invoices, once edited, are not editable.
6.1. method of payment of the price
The payment of the entire price must be made during the order by the buyer. at no time shall the amounts paid be considered as deposits or deposits. the payment of the entire amount of the order will be made by the seller at the time of validation of the order, or in case of payment by bank transfer, check or cash warrant upon receipt. the seller does not practice discount.
Find all our promotions on the dedicated page : Promotions
All orders are payable in euros.
To settle the order, the purchaser has all the means of payment referred to in the sales media. This may vary between: bank card, paypal, bank transfer, alma (2x,3x,4x) or check (unless the case of force majeure) depending on the country of residence of the purchaser these means of payment may vary (bank transfer or paypal for non-free residents).) for resident buyers in DOM-TOM, professional buyers or outside the euro zone, refer to the particular conditions. the seller explains to the buyer that the means of payment made available to it (among other means of payment on credit), are services offered, but in no case constitute an obligation of use. any dispute, or problem arising in the processing of payments will be the sole responsibility of the intermediate payment agency the manager: alma, "popular bank" or paypal. for bank card payments; the purchaser guarantees to the seller that he has the necessary authorizations to use the payment method that he has chosen during the registration of his purchase. access to payment provider websites:
The seller reserves the right to suspend or cancel any order and/or delivery, regardless of their level of execution and nature, in the event of non-payment of any, or part of the amounts due by the purchaser, or in the event of a payment incident.
The seller reserves the right to request a copy of an identity document, the last pay slip and a proof of domicile of the buyer for any payment. the seller also specifies to the buyer that payment intermediaries randomly check the identity and solvency of the buyers. the request for payment by bank card (company or credit) may be refused if the purchaser does not meet the security conditions requested by the payment intermediaries (example 3d secure.). In case of payment by cheque, a solvency check period of 10 working days will be applied after payment.
Promotions and commercial discounts. the principle of discounts to buyers is not acquired by law. the seller reserves the right to apply them or not, on all or part of his clientele, on all or part of his catalog, without having to justify the reason. they can be at least important according to customers and/or products. discounts may also evolve according to trade agreements with brands, depending on currency exchange prices, and without delay.
The information related to the purchases is the subject of computerized data processing, reported to the cnil, of which the manager is jdm distribution (see legal statements). The purpose of this computerized treatment is to define a level of analysis of a transaction and to combat fraud in payments. the seller is the only recipient of the data related to the orders. it reserves the right to use this information for the sending of ad email if the purchaser has made the request or the delivery companies to assist in the delivery of the order. the non-transmission of orders-related data prevents the conduct and analysis of transactions. the occurrence of an unpaid for fraudulent use of a bank account will result in the registration of the contact information in relation to the order associated with this unpaid within an incident payment file implemented by the company jdm distribution. an irregular declaration or an anomaly may also be subject to specific treatment, particularly with the competent authorities.
In accordance with the computer law and freedoms, the purchaser has at any time a right of access, rectification and opposition to all of his personal data or to the termination of the E-mail advertisements, writing by mail or E-mail and justifying his identity to jdm distribution.
6.2. Delay and lump sum recovery allowance if payment rejected, falsified or wrong.
Penalties of an amount equal to the legal interest rate plus ten points are applicable in full right to amounts outstanding after a seven-day period following the invoice date or upon notification of the bank payment rejection for any other means of payment. In addition, the introduction of a lump sum recovery allowance of 8% (eight per cent) of the amounts claimed and/or outstanding due, inherent in the management of your outstanding may be implemented. This allowance is payable in full right. The delivery of the current order or any new order may be suspended in the event of a delay in payment and notwithstanding the provisions of this order. the payment of all remaining amounts due may also be requested.
In case of non-regularization of these unpaid persons within fourteen working days of their occurrence or notification, a procedure for the seizure of Huissier de Justice and/or the court of proceedings will be initiated Work.
Without payment of these unpaid to the judicial officer seized, the court of proceeding or trade may be seized.
6.3 Payment 2x, 3x or 4x by bank card ALMA.
2X 3X 4X CB ALMA
Payment in several times with alma
Payment in several times/different is available via our partner alma. security of payments is provided by alma and its providers. all payments are protected by the 3d secure.
Paying in several times with alma the customer does not pay any fees.
Alma is telepayment manager and delivers an electronic certificate that will demonstrate the amount and date of the transaction in accordance with the provisions of sections 1316 and following of the Civil Code.
Any termination of the cgv that binds the seller and the customer, leads to the termination of the cgu ente alma and the customer.
6.4 Additional delivery price.
In addition to the price of the product, additional transportation costs may be applied in accordance with section 8.1, regardless of current promotions. on certain voluminous products that do not allow the seller to generate a sale without selling to loss for example, due to the price of the transport requested by the manufacturer for example.
6.5 sepa payment for professional customers.
The seller can offer some of its professional customers the option to pay SEPA-bit orders. This means of payment is only offered to customers selected by the Seller. It consists of sampling end of month of purchases made by the Professional Buyer the previous month. A monthly request is submitted to the Bank at the end of the month, automatically, without the Buyer being able to determine the date, usually the last day of the month (except closure for leave). The Seller has a creditor number SEPA issued by the bank of France to do so. It is up to the Buyer to inform the bank account on which he wishes to make his debits. Once the account has been completed, it will be sufficient to select this payment method from the list of payment offered. It is an additional payment method, which it can choose or not, on any or part of its orders. By selecting this payment method, the Seller will process the customer's orders without delay.
The purchaser must ensure the creditworthiness of his bank account at the end of the month to be able to honor his payment at the beginning of the following month. a rejection results in bank charges from the buyer's bank similar to a cheque rejection.
The Seller warns the Professional Buyer that contractual costs of processing of records in the amount of 75€ TTC (sixty fifteen euros) will be applied for any SEPA sampling release. In addition, penalties of an amount equal to the legal interest rate plus ten points are applicable in full right to amounts outstanding after a period of seven working days following the date of rejection. But also the establishment of a lump sum recovery allowance of 8% (eight percent) of the claimed and/or outstanding amounts, inherent in the management of your unpaid will implementation and due. This allowance is payable in full right. Delivery of orders in progress or any new order may be suspended in the event of payment delay and notwithstanding the provisions of these Orders. Payment of all remaining amounts due may also be requested without delay.
The seller reserves the right to disable this payment option on all or part of its customers without reason and without notice (for example, due to payment incidents).
6.6 loyalty points "Dynaparts".
Offer only for special customers. Buy on Dynaparts.fr and accumulate discount euros. only usable as a voucher to deduct from your future orders.
With each order, accumulate transformable loyalty points in a voucher for a future order. Loyalty points are validated and usable only after delivery the order in progress. Validity period from 6 months to 1 year (detail on your account in your customer space). After this period or in case of return, the points are lost. As part of a retraction on an order paid all or in part with your loyalty points: Once your loyalty points are converted into a purchase order and used in an order and you withdraw from this order, the points are lost. If your withdrawal is within the framework provided for this effect, you will be refunded from the amount deducted from your loyalty points.
The buyer, having taken note of the products marketed by the seller and their characteristics, he has under his sole responsibility and according to his needs as they have previously determined them before any order, has his choice on the product(s) subject to his purchase. In addition, the purchaser knowing only his tastes, measures and possibilities in terms of enclosure or nuisance; it takes full responsibility for its purchases.
The seller informs the buyer that the buyer must know about the compatibility of the products prior to the purchase from any competent professional. the seller leaves to the availability of the buyer the reference of the products as well as the mark in the product sheet or on request from the customer service at this address:email@example.com, or to the customer services of the manufacturers themselves. the buyer will therefore be considered to have informed of the compatibility and assignments of the products before any purchase.
The seller provides the buyer with an E-mail box: firstname.lastname@example.org. the seller informs that it belongs exclusively to the purchaser, if he does not consider himself sufficiently competent, to be assisted by counsel with a competent professional before his purchase. the seller being not a professional of the automobile and doing remote sales; it is not able to assure the buyer of the compatibility of the products with the buyer's vehicle. Moreover, the seller makes available to the purchaser "technical papers", allowing to make a comparison or familiarize themselves with the technical terms. they are available on sales support sites in the "technical papers" block. These are in no way specific characteristics but help to familiarize themselves with the products. the product descriptions are provided by the manufacturers and only accept their responsibility. the buyer will therefore be considered to have informed of the compatibility and assignments of the products before any purchase.
8.1 shipping costs
The shipping costs displayed or included in the selling price (refer to the advertisement or the product description) are calculated for a delivery in metropolitan franc (except Corsican.) they are calculated for the shipping of the initial order (see cf: § 8.4 for a shipping following a delivery error) and include handling fees. The Buyer is invited by the seller to contact any question.
-for a buyer residing in metropolitan franc (except Corsica and DOM-TOM) and Eurozone : if the costs are included in a commercial transaction, the Buyer will not have to pay the transportation costs of the original order. If the costs are not included, the Buyer will have to add the fees announced in the order summary to the settlement amount. the summary of the amounts to be paid indicated by the sales medium shall be valid. For any additional information, please refer to the particular conditions (paragraph 20.).
-Specificity for a buyer resident in Corsica : because of the special pricing imposed by the carriers, the shipping costs to the corsa are increased. the resident Corsican buyer will then have to select Corsican in residence so that his order is validated. The Buyer must add to the amount of its regulation the shipping costs announced in the order summary. the summation of the amounts to be paid by the sales support is believed.
-Specificity for a buyer residing in algerie, maroc or tunisia : Due to special tariffs imposed by carriers and customs authorities, invoice amounts will be "arrondated". Note, due to regular customs disruptions to destination, we will not be held responsible for lost, stolen and/or fluctuating customs taxation packages.
-for a buyer residing in the DOM-TOM and outside the euro zone: The costs will be calculated according to the destination department of the parcels and the weight/encumber of the products. the relevant buyers are expressly requested to contact email@example.com prior to any settlement in the event of a question. the amount of shipping fees and products are expressed excluding taxes. in case of purchase on the sales support by indicating an erroneous residence address (e.g., metropolitan franc instead of martinic), the seller will cancel the transaction, with a non-tax billing concern. the chosen carrier will be dhl or the position (recommended pass or package followed.) the amount of shipping costs is visible during the order process, once identified on the site or from the basket and after indicating your department in delivery address. Attention, it is possible that, depending on the bulking of the packages, the carriers refuse the delivery. We will keep you informed. We therefore reserve the right to cancel the transaction if this case would appear. For further information, please refer to the specific conditions (paragraph 20.). Important, if you have chosen to ship your parcel by "La Poste" and that the value of your order exceeds the maximum insurance amount authorized by that carrier (1000€); in case of loss is this maximum amount you will be compensated. To ensure you are properly compensated for loss, take UPS or DHL.
8-2: General rules related to delivery
The products will be delivered to the address indicated by the buyer to the seller, within the territorial limits defined above (see §2).
-the products ordered are delivered by the postal system or by independent carrier according to the most advantageous price for the purchaser, or by a mode of transport chosen by the seller and/or its Suppliers/Manufacturers or from a choice made by the seller according to the nature of the products ordered. the purchaser is informed, however, that he will not be able to withdraw his purchase to the company jdm distribution and that he cannot choose the mode of transport.
In the event of partial availability of the items, the seller may be required to split the orders. so the available items can be sent at first, the order balance will be sent when all other items are available.
The seller proposes to its customers to be delivered by parcelsimo followed / recommended, chronopost of the mail or by carrier with or without appointment. the bulky items will be delivered by carrier with or without an appointment, directly from the carrier, to the customer's choice, or according to the carrier's delivery requirements. it is imperative to control the contents of your package in front of the carrier. a package containing a damaged product must be refused and the motif "damaged, damaged contents during transport" must be mentioned on the delivery voucher. in the event of acceptance of the (or) package without issuing a reservation, the goods shall be deemed to be in conformity and no recourse shall be possible.
IMPORTANT: The carrier is a provider of your order in full, as we do, even if the port is included in commercial transactions. When the purchaser signs a transport voucher without controlling the contents before, it releases the carrier's liability. You're being signed. This is why it is imperative to control the contents in front of the driver of your package before signing the transport voucher! A package received without reservation will be considered without problem. Failure to comply with the procedures set out below, no claims from the buyer will be accepted.
8-3: delivery modes
- Colissimo system Tracked / recommended by POSTE / Chronopost : The buyer is delivered to his home and signs a distribution slip acknowledgement of receipt. In the event of absence, the purchaser or consignee of the ordered product receives a notice of passage from the post, which allows it to remove the ordered products from the nearest post office for a period of fifteen days. the purchaser is required to verify, in the presence of the deliverer, the condition of the packaging of the goods and its contents on delivery. in the case that the purchaser would have any doubt of any kind on the condition or content of his or her package, it is required to apply the "post" procedure (in particular to report the damages, all claims and reserves) and to refuse the goods by immediately issuing a notice of anomaly to the post (see figure 170) and to report these incidents to the seller within 48 hours by emailfr@ this address "serviceclient". the offered port operations are not valid on chronopost transport solutions.
-System LetterNext: The buyer receives the lettersuivie in his mailbox. This system offers insurance. it is imperative, in the event of a dispute over the lettersuivie (deterior or missing content product), to report it on the same day of delivery to the post office whose buyer depends, or to declare the dispute by telephone to "the mail" or through their website: http://www.laposte.fr/. any statement of dispute must then be communicated to the seller within 48 hours. without this quick approach, the buyer will be considered to have accepted the package and recognized it in conformity.
-system packagesimo point withdrawal: The Buyer receives his package in the relay point that he has previously chosen during his order. The buyer must present himself in his relay point with his ID to be able to remove the parcel. As with any other means of transportation, the purchaser is required to verify the contents and integrity of the package in front of the relay point employee. In the event of a problem (damaged or missing product), it must imperatively mention reservations on the relay point computer tool, or refuse the package if it is unfit for use or missing from the transport.
- Delivery by carrier with or without appointment: The carrier first presents itself to the delivery address given by the customer, according to its delivery requirements. In case of absence, the carrier contactes the customer and agrees with him an appointment. Orders are sent in standard time. If the Buyer is absent, the Deliverer may take the initiative to leave the Colis in a trade, a relay point of the carrier, close to his address. The Buyer must then go there to remove his package. The Buyer is required to check in the presence of the delivery (or the controller) the number of parcels delivered, the condition of each package, and the condition of the goods contained in that shipment. In doubt, it is required to refuse the package and/or to issue specific and written reservations on the transport voucher, and to keep a trace of the package, and to report these incidents to the Vendor within 24 hours, by e-mail to this "firstname.lastname@example.org" address. In the event of acceptance of the (or) package without issuing a reservation, the goods will be considered to be in conformity and no recourse will be possible.
8.4 parcel returned following a delivery problem that caused the buyer:
The Seller tells the Buyer that the Purchaser must provide a valid shipping address, perfectly identifiable by the delivery company. Visual indications to locate the place can also be provided. It should be noted that shipping costs are a paid service (excluding promotions) and that a shipment of a returned parcel is not included in its original price (paid at the time of order). If a parcel has returned to us because of refusal, unidentifiable or unidentifiable address, linked to an error or lack of details of the Buyer (voluntary or non-voluntary), we can proceed in several ways to resend it. First, you will be contacted to have details of the address and to update it clearly. If the cost of reshipment remains low (readed to the Vendor's appreciation), we will be able to resend it free of charge. If the cost is higher, shipping costs will be requested, even if the shipping costs were offered during the initial order (it was then a commercial transaction). The Seller may also opt for a refund if the product is covered by the right of withdrawal (see §9.1). But in the case of an error related to the negligence of the Buyer, the shipping costs will not be refunded. If the product is not covered by the right of withdrawal (cf. §9.2), it will be made available pending an alternative address or removal by The Buyer. After 90 days of receipt of goods returned unwarrantedly, the goods will be destroyed.
In the event of a refusal of delivery for a reason of withdrawal or non-recovery of a pending package at a Carrier and/or relay/postal point: the costs of returning the product will be borne by the Buyer (see paragraph 9). In case of refusal, these costs will be charged to the Seller by the carrier. A package of up to 30€ Excluding tax may therefore be deducted from the refund made to the Buyer to ensure the recovery of these return fees. If refusal of a product made to the order and therefore not subject to the right to withdrawal (Cf. paragraph 9.2), the product shall be made available to the customer. The product will be retained by the Seller one year and one day. Without resumption by the Buyer, the product will then be destroyed following this period. Any shipment will be charged to the Buyer based on the actual cost of transportation.
8.5 manufacturing, availability times:
The availability deadlines are announced by the seller on all the sheets produced, in a set-up for this purpose. they correspond to the manufacturing or preparation times of the purchaser's order. these deadlines, clearly announced prior to the order process are deadlines medium, communicated to the buyer for information. They are calculated in working days. after each order, the actual delivery date will be communicated by e-mail to the purchaser if the purchaser makes the request. These delays vary depending on the availability of the product at the manufacturer/supplier, depending on the time required to manufacture the product or the time required to replenish it. in the case of an order made up of several products or references from different suppliers, the shipping time of the order will be that of the product having the longest shipping time. any item in stock at the supplier or at the seller is shipped within 24 to 48 working hours after validation of the regulations. the seller will send the purchaser an email regarding the availability if it had to be more than 4 weeks, leaving the choice of cancellation of the transaction to the purchaser. this availability period does not include the transport time.
The items sold by the seller on its sales media are articles made, for the most part, by small companies. These items are therefore produced from artisanal production and are made to order. Availability times depend on the ability of these companies to produce the purchaser's order more or less quickly. for example, for the brand fox or Milltek whose products are manufactured on request, the waiting period can reach 5 weeks. any potential overtaking may not result in damages. the exceedance of the manufacturing and delivery time may result in a cancellation of the order under the following conditions provided for in paragraph 10. the average time of Dynaparts.fr, for an order, is 15 working days.
Particularity of grouped commands: The grouped order consists of the grouping of several people contacting us together through a representative (physical person, association president, forum moderator.) to order the same product in large quantity. each buyer participates in a bundled order individually. the seller warns the buyer participating in a grouped order, that it only launches the manufacture of the product(s) involved in this special order, from the moment when all the participants placed an order. Thus the time limit for availability is deducted from the date of registration of the last participant or the date of registration of orders (date fixed by the buyers' representative.) the buyers' representative is the only one able to change the number of participants and/or the deadline for participation.
8.6 delivery times:
Ordered products are delivered by the postal system or by an independent carrier according to the nature of the products ordered on the sole initiative of the seller or its suppliers. the deadlines listed below are indicated at the outset of the vendor's or suppliers' warehouses and are in addition to the preparation deadlines.
The Post/UPS/DHL/DPD: average period announced by the service provider: 48 hours to 72 hours (longer for residents of the Dom-Tom).
Chronopost: average delivery time announced by the service provider: 24 hours (last time for Dom-Tom residents).
Packagesimo withdrawal point: average period found 72 hours (longer following geographical distance from large agglomerations)
These deadlines are given as an indication, independent reasons to the seller may come to disturb them (problems of strikes, inconveniences, or any problems arising from the transport service providers). The seller cannot be held responsible.
Find all the delivery times estimated by carrier and department/country at this address: Deadlines and transport.
8.7 quality or compliance issues
In the event of delivery of a defective product or an empty package, the contents of which have been spoiled, the purchaser must refuse delivery. failing to comply with the above procedure and the deadlines indicated, the purchaser will not be able to make any claims for non-conformity or apparent defects of the delivered products. the products being deemed to be in conformity with and free from any apparent defects or any packing error. the seller specifies to the buyer that each delivery is made with the option "signature of the recipient" (except lettersuivie.) any accepted delivery will be considered to be compliant.
In case of delivery of a product that does not correspond to the ordered product, the seller will ask the buyer a photograph of the product received and will proceed within 10 days to the removal of the product, or to the sending of a free return voucher. the seller shall deliver the good product upon receipt of the non-conforming product within the time specified in paragraph 7.2.
The carrier is a full actor of your order. Signing the transport voucher gives it no responsibility.
In case of delivery of a product that does not correspond to the ordered product, the seller will ask the buyer a photograph of the product received and will proceed within 10 days to the removal of the product, or to the sending of a free return voucher. the seller shall deliver the good product upon receipt of the non-conforming product within the time specified in paragraph 7.2.
Article l. 121-21 of the Consumer Code states:
“the consumer has a period of fourteen days to exercise his right to withdraw a contract entered into remotely, following a telephone demarcation or off-site demarcation, without having to motivate his decision or to bear other costs than those provided for in sections 121-21-3 to 121-21-5. any clause by which the consumer abandons his right of withdrawal is null".
Article l. 121-16-1, iii of the Consumer Code states that:
"subsections 2, 3, 6 and 7, applicable to consumer-professional relations, are extended to contracts concluded between two professionals as long as the purpose of these contracts does not fall within the scope of the principal activity of the solicited professional and that the number of employees employed by the employee is less than or equal to five".
9.1 Products affected by the right of withdrawal:
In accordance with Article 121-16 of the Consumer Code, as amended by the Hamon Act of 17 March 2014, the buyer has a period of fourteen free days from the date of receipt to return to his expenses (the request for withdrawal being of his will), the products ordered, for refund.
9.2 products not affected by the right of withdrawal, restrictions:
No refund will be made, and no return accepted, pursuant to Order No. 2001-741 of 23 August 2001 art. 5, art. 12 official newspaper of 25 August 2001 and Order No. 2005-648 of 6 June 2005 art. 1 i Official Gazette of 7 June 2005 effective 1 December 2005) of the Commercial Code, unless the parties have otherwise agreed, for goods made at the request of the consumer or clearly customized or which, because of their nature, may not be redistributed or are likely to deteriorate or perish quickly.
Are made upon request all exhausts and exhaust lines. intercoolers (air exchangers), as well as expansion vessels, tanks, radiators, brake hoses (and all welded parts and/or assembled to the control.) anti-reconciling bars (formed and welded to the control.) customizations (exhaust outlets, markings, axis changes). Spec engine clutch and steering wheels are exclusively made to the control and according to your customization (choice of the internship.) the repackaged turbos are only resumed as part of an exchange, because the old part has been reconditioned.
Attention, we specify that the bolts and screws are neither repeated nor exchanged for an obvious security concern.
Air filters are only recovered if in their unopened hermetic plastic packaging! the product being oiled at the factory, if the pocket is opened it can no longer store it in stock long. Please present it in the air box of the vehicle still packed to ensure the right dimension.
Given the rules applicable to intellectual property, we remind you that copieable products, such as software, are subject to personal and specific rights of use regulating copies, public dissemination and reproduction. as provided for in Article L.121-20-2 of the Consumer Code, the right of withdrawal may not be exercised for contracts for the provision of audio or video recordings or computer software when they were "sealed". so, reprogramming chips (pedalbox, oem+ RacinglineEtc), electronic management boxes (bluefin) are not used to guarantee the protection of the computer data they contain.
More information to these addresses:
9.3 in the case of a return:
The return request is considered to be registered by the Seller only from the time the Buyer, through his personal space, on the Seller's sales support, made the request. The Buyer must select from the list of orders made the product he wishes to return. After this procedure, the request for return is registered by the Seller. The Buyer awaits the Seller's validation. The Buyer prints, after validation, the return voucher that will then be automatically generated and the place inside the package. The return can be made via the carrier of your choice. However, it is imperative that we return the goods shipment followed against signature and, where applicable, to subscribe insurance to the carrier to the value of the merchant, in order to protect you against any loss or damage of the merchants. During this period of transport (return) the products are under the responsibility of the Buyer. The parcel must be returned to the address indicated on the return voucher, expressly stating the return number on the parcel.
The seller is at your disposal to explain the exact procedure at email@example.com.
The products must be returned to the seller in a new and resale condition, in their original condition (package, accessories, notice...), duly sealed, and accompanied by the invoice, and the certificate of authenticity and/or warranty (if applicable) corresponding to the purchase. for any return request, the buyer may provide a photograph of the product, before any other procedure, if the seller so requests. If the product has a warranty sheet or any other document to be completed, it shall not be completed so that the buyer may exercise his right of withdrawal.
Any product that is incomplete, damaged, occasionally damaged or that has been damaged or opened will not be refunded or exchanged. if the seller has returned the seller reserves the right to refuse this return. the seller may also keep the returned product and leave it at the disposal of the buyer until the buyer pays the return fee. spent a period of 90 days at receipt of goods returned unjustifiedly the goods will be destroyed. the return fee is not refunded, the return request being of the buyer's will.
Attention: Choosing an initial shipment in Chronopost (La Poste Group) or Express transport is urgently defined by the Buyer when purchasing. Upon the return of a product initially sent by Chronopost or any other express carrier, the amount of the refund of the shipping costs will be made on the basis of a shipment in equivalent Colissimo 48h (La Poste Group).
In case of return the legal period: As an exceptional and exclusively agreement, the Seller may accept, for certain products, a return passed the legal withdrawal period. As such, the products accepted on return will be only if the products are new, in their original packaging, complete and specific to resale. The return fee will be charged to the Buyer. The original shipping costs will be deducted from the refund of the product. Rebate fees equivalent to 20% of the product price will be deducted from the refund (to cover administrative, return or other costs).
For a cash refund pursuant to the specific provisions set out in Articles 5 and 9 above, any refunds to the Seller's expense will be made in the form of a bank transfer (residents euro zone), or with the means of payment used by the Buyer if it allows it (Paypal, CB...), no later than 14 days after the receipt of the products concerned by the right of withdrawal, subject to the conditions 9. A bank identity statement (BRI) will be requested from the Buyer if necessary. In all cases, the Seller will disclose the amount refunded when the refund is awarded. Resident customers abroad, outside the Euro Zone (individual or professional), having paid their order other than by Paypal will be refunded their order in the form of a valid purchase order of 6 (six) months. We therefore advise them to prefer purchases via Paypal that facilitates refunds. For further information, please refer to the specific conditions (Paragraph 20). Under certain conditions the Seller may accept the return of an article while the legal withdrawal period has been exceeded. In this case, the initial shipping costs will not be refunded. As part of a product benefiting from the included port, the amount of the initial port will be deducted from the price of the returned product (the shipping cost being initially included).
The seller retains the full property of the products sold to the perfect cashing of the price, principal, including fees and taxes. during the period of delivery to the transfer of ownership, the risks of loss, theft or destruction are borne by the buyer. the buyer's failure to fulfil its payment obligations gives the seller the right to demand the immediate return of the goods delivered to the buyer's costs and risks.
12.1. concerning products on sale:
The buyer undertakes to strictly respect the conditions of use of images and rights of creations, photographs, logotypes or licenses of products, software and software as established by the manufacturers of these products or publishers of software and software.
The purchaser forbids any act likely to infringe the rights of the authors, their rights holders or the seller, as a distributor. images are the intellectual property of the manufacturers and any duplication or diffusion without authorization is an offence. the seller tells the buyer that the images and visuals on the site are provided by the manufacturers, or are offered as an illustration, and have only one purpose of representing the products and are not contractual. they are also a suggestion of presentation, and it is possible that the final rendering is different from the photos of illustration.
12.2. concerning the media sent by the buyer to the seller.
The seller proposes to the buyer to provide him with information on the products ordered. the buyer can send by email photographs or videos of the products that it has received and made installed. these videos and photographs will be displayed on the websites used by the seller (Dynaparts.fr, social networks, blog.) the seller tells the buyer that this information will in no way be used for advertising purposes, not sold, or offered to third-party companies. the purpose of this exchange of information is to allow visitors, and future buyers of these products, to learn about their characteristics. this dissemination has a purely informative and community purpose. therefore, the purchaser will not be able to claim any remuneration, of any kind, in contrast to the dissemination of this information. Moreover, the purchaser may request the removal of this information on request from the seller. the seller reserves the right to delete all or part of the information contained in these media (registration plates, details allowing to identify a person, company, group.) the seller reserves the right to delete or add, as appropriate and appropriate, these media.
13.1. The products sold by the seller to the particular buyer benefit:
- the legal guarantee of compliance under the conditions set out in articles l. 211-4 et seq. of the Consumer Code,
- the legal guarantee of defects hidden under the conditions provided for in articles 1641 and following of the Civil Code and,
- commercial warranty if indicated.
The seller reports to the buyer that all manufacturers require the conservation of original packagings to benefit from the guarantee. normal wear of products is not guaranteed. Products are guaranteed by their manufacturers or distributors. no warranty of any kind is granted by the seller on the products sold and/or offered for sale and in particular the seller does not guarantee in any way that the products are free from defects, the description of the products is given only by the manufacturers or their dealers. The warranty only applies if the products are mounted by a professional, and you can justify an installation invoice prior to the warranty claim date. The buyer may act as a legal guarantee of compliance and/or as a legal guarantee of hidden defects by addressing the Seller.
The commercial guarantee:
Certain products sold benefit from a manufacturer's warranty, the general terms and conditions of which vary from supplier to supplier, if the product is guaranteed beyond the legal period (i.e. a commercial guarantee), this warranty will appear on the advertisement or description of the said product. if this mention does not appear, the legal guarantee will apply. the general conditions and duration of the warranty of the various products are available on request at the following address: firstname.lastname@example.org or described below. the purchaser will be deemed to have requested them consulted and accepted. The seller offers optional, offered or optional pay guarantees. so the term "life guarantee" or 3-year warranty are options guaranteeing products for a duration of 3 years/or 45,000kms from the date of purchase at the end of the first of the two affected maturity dates.
The legal guarantee of conformity:
(art. l. 211-1 to 211-4 of the Consumer Code)
The seller professional must deliver a property in accordance with the contract. fails it is responsible for defects during the delivery, but also for all those resulting from the packaging, assembly instructions or installation when it is at the expense of the contract or under its responsibility (L211-4).
Conformity of property
A good is in accordance with L211-5, when it is either:
- specific to the usual use of a similar property, if applicable:, that it corresponds to the description of the seller and possesses the qualities presented in sample or model, that it presents the qualities that a consumer can legitimately wait as a result of the public statements of the seller, producer or representative (publicity, labelling, etc.), the statements of the latter two professionals do not bind the seller when the seller does not know them and is not in a legitimate capacity to know them.
- presents the characteristics defined by the parties or be specific to the special use sought by the buyer, known to the seller and accepted.
Compliance guarantee action is prescribed by 2 years from the issuance of the property for goods purchased after march 18, 2016. all defects in conformity appearing within 2 years of the purchase, except for used goods that will be maintained at 6 months, are presumed to exist.
The purchaser cannot play the compliance guarantee according to L.211-8 in three cases:
-when he was aware of the defect at the time of contracting
-when he could not ignore the defect at the time of contracting
-when the defect arises from materials that he himself provided.
Legal guarantee against hidden defects:
(arts. 1641-1649 of the Civil Code)
The seller is held due hidden defects of the thing sold which makes it unfit for the use to which it is destined, or which so diminish this use, that the buyer would not have acquired it, or would have given it only a lesser price if he had known them.
The legal guarantee covers all costs incurred by hidden defects.
The professional is not held of apparent defects and which the buyer was able to convince himself, but hidden defects, even if he did not know them, unless, in this case, he did not state that he will not be obliged to any guarantee.
The defect must be prior to sale and make the products unfit for the use to which they are intended.
The buyer has the choice:
-return the thing and get the prize back
- look at the thing and get a part of the price
The deadline for action is 2 years from the discovery of the vice.
13.2 Implementation of the compliance guarantee and/or legal warranty against defects and/or commercial :
No return will be accepted without prior authorization from the Seller.
Any return of the product under one of the above-mentioned guarantees must be subject to prior agreement from the seller. a this end the buyer will contact the seller's after-sales service which will transmit the proper procedure according to the mark of the product. to be done, the buyer must open a sav ticket via the freshdeck interface from the contact form.
Through this "ticket sav", the seller may first request one or more specific photographs of the problem of the product allowing to see the defect, as well as a written description of the defect and the mounting invoice of the products emitted by a professional of the automobile mechanics and dated before the request for support by the warranty. the seller will transmit to the buyer a product return number, a good detail to fill and attach to the product and a good parcesimo or make a request for removal by carrier if necessary. this return number and this good, a decisive and indispensable condition, are valid for seven working days from their communication to the buyer. past this period the buyer will have to renew his request according to the procedure described above. in case of refusal to return the defective product, the problem will be considered solved and the demand for sav cancelled.
The defective product must be returned in its original packaging, contain all of the product and its accessories and be accompanied in a legible manner of the product return number communicated by the seller and the serial number of the product, the reference and/or the name of the product and a duplicate of the pose invoice. any returned product will be subject to expertise (by the seller or manufacturer), taking into account the defect written by the purchaser.
Sav support refused: Any product recognized not defective as a result of this expertise will not be taken back or exchanged as part of the warranty and a package including the removal and expertise costs of 80 € will then be claimed to the buyer. the purchaser will then have to pay for the return of his product and for this package of expertise. the product will be retained by the seller one year and one day. without resumption by the purchaser, the product will then be destroyed after this period.
Accepted sav support: Where the defect is proven, the Seller proposes to the Buyer the replacement of the property or its repair. The choice depends on the seller and the solution proposed by the manufacturer. A repairable product will certainly be, an unusable product will be exchanged. A warranty is not an application no refund will be made except for the impossibility of the two cases previously exposed, even if the withdrawal period is not exceeded.
The purchaser may obtain the resolution of the contract or its refaction (reduction of the price of the property) if the default is major and the period of the chosen solution exceeds 1 month from the request; or that no way is feasible.
No fees may be requested from the buyer for the replacement, repair, resolution or refaction of the contract. the product declared defective following the expertise will then be refunded (at the conditions referred to in paragraph 9) exchanged or repaired. We are exempt from any warranty if during the warranty period the material is entrusted to third parties responsible for verifying its operation or repairing it or if the parts provided have been replaced by other parts from outside our company.
For non-euro resident buyers, refer to the specific conditions.
13.3. the seller may only be held, under hidden defects that may affect the delivered products, as part of a replacement of the defective products, or parts that render them unfit for their use, as responsible for the possible harmful consequences that these hidden defects might have caused.
13.4. in any case, the guarantees do not cover:
- the replacement of consumables,
- the abnormal and non-compliant use of the products (i.e. too weak clutch compared to the vehicle couple, unsuitable platelets...etc.),
- damage subject to a specific mention in the announcement of the article,
- defects and their consequences due to the intervention of the buyer,
- defects and their consequences related to non-compliant use to which the product is intended (occupational, collective use ...),
- products subject to a specific support and maintenance contract
- the use of products outside the legal framework (car parts)., and normal wear of products (pneumatic tyres, exhaust lines, brakes, clutches.).
- The abnormal wear of the product resulting from misuse, or non-compliance with the mounting rules, or a modification not in accordance with its origin.
The seller may not be held liable for the non-performance of the contract in the event of the stock or unavailability of the product, force majeure, disruption or total or partial strike, including postal services and means of transport and/or communications.
The seller may not be held liable for any indirect damage that may arise as a result of the purchase of the goods. the seller cannot be responsible for any loss of data or files. it is up to the buyer to carry out all necessary backups.
Www.dynaparts.fr and sales support also contain information from third parties and links to other websites. the seller may in no case be held liable for any damage resulting from the use of the access or inability to use this third-party information, or the content of other websites.
The seller may not be held liable if the products sold are used outside the legal framework governing them (law, guarantees, insurance of the Buyer). The Buyer is solely responsible for the damages generated against him, his vehicle or against third parties as a result of non-compliance with the laws governing the use of the products sold. it is the responsibility of the Buyer to inform himself of the laws in force, the compatibility of the products purchased with his/her vehicles and the standards of the products purchased from the competent persons. the buyer will be considered to be informed of the risks incurred by his vehicle to install the products ordered to the seller. the seller being not a professional garage operator of the automobile, and not knowing the vehicle of the buyer, he cannot be held responsible for a problem arising on the buyer's vehicle following the installation of the purchased products, or any compatibility problems. so the seller advises the purchaser to seek advice from the professional who will mount the ordered products, or from any person with competence in the field concerned, before making the final decision to buy or install the ordered products. any product purchased by the purchaser must be assembled and/or assembled by a competent and professional car operator and/or dealer of the brand of his vehicle.
The seller warns the Buyer that some of the products sold comply with European and/or French standards, but it is expressly requested that the Buyer inform the competent authorities of the possibilities to use the products sold on the public road. the seller informs the buyer that the fact of modifying his vehicle makes it forbidden to open road traffic. all products sold on the seller's website are prohibited on open road. if some product sheets specify "on-road use", these are private roads or roads. the Tüv standard is a German standard, not having correspondence in france. the fact that a product bearing the standard ce or tüv does not guarantee its open road authorization or its compatibility with technical control.
The seller also warns the Buyer that the use of some of the products purchased may render null the various guarantees and insurances contracted by the Buyer from various organizations concerned with the use of product sales (car insurance, manufacturer warranty, home insurance...etc...). it is the sole responsibility of the Buyer to inform himself of these risks. the seller warns the buyer that if the buyer changes his vehicle, the latter will no longer enter the specifications of the manufacturer, and may no longer be at the standards (European, French, Constructor...etc..) and may also be denied admission to technical control. all products for the suppression, substitution or modification of the proposed pollution control systems for sale are strictly prohibited on open road and only intended for motor racing.
If one or more stipulations of these general terms and conditions of sale are held for invalid or declared as such under a law, regulation or following a final decision of a competent court, the other stipulations shall retain all their strength and scope.
The fact that one of the parties does not avail itself of a breach of any of the obligations under these general terms and conditions of sale cannot be interpreted for the future as a waiver of the obligation in question.
Sales of products of the company jdm distribution are subject to French law. in the event of a dispute, the courts of burgundy (france) will be competent, but the non-professional client may also be closer to the jurisdiction of his domicile, located in French territory.
The information collected by the seller during any order of the buyer is necessary for the management of its order by jdm distribution and its trading partners.
Pursuant to the law of computers and freedoms n°78-17 of 6 January 1978, the buyer has a right of access, rectification, opposition and deletion to the data concerning him from the seller. the company jdm distribution has declared to the cnil (National Commission of Information and Freedoms) the collection and processing of personal data carried out on this site, in accordance with the regulations in force.
The buyer will be informed of the offers of jdm distribution by email. If the buyer does not wish to receive these proposals, he may object to the use of his contact information by sending an E-mail to the seller. the buyer may also inform the seller by mail to the following address: jJdm distribution / Dynaparts, 4 rue henri de châtelier, 33600 Pessac.
For any information the buyer can contact the customer service email@example.com or using the telephone contact information of the company (see paragraph 3 of these terms and conditions of sale.).
20.1. specificities to professional buyers:
These general terms and conditions of sale apply to professional buyers with a few exceptions. as follows:
the consumer code does not apply to professional buyers whose business is the professional domain of the seller. therefore, the right of withdrawal does not apply. no return will be accepted due to your professional qualification. means of payment accessible to professionals are: bank transfer, cheque or sepa collection (if granted by the seller) commercial transactions are not accessible to professionals in view of discounts already practised. You therefore do not benefit from free shipping fees or promotions valid for private buyers. the legal compliance guarantee does not apply.
Concerning the right of withdrawal: Article L. 121-16-1, III of the Consumer Code states that:
"Subsections 2, 3, 6 and 7, applicable to relations between consumers and professionals, are extended to contracts concluded between two professionals as long as the purpose of these contracts does not fall within the scope of the principal activity of the solicited professional and that the number of employees employed by the employee is less than or equal to five".
For commercial discounts to professional customers. The principle of discounts to professional customers is not acquired by law. The Seller reserves the right to apply them or not, on all or part of his clientele, on all or part of his catalog, without having to justify the reason. Discounts can also evolve according to trade agreements with brands, depending on currency exchange prices. They can be at least important according to customers and/or products. Any modifications and or full or partial application remain at the Vendor's discretion without any reason being requested. They can change at any time for a few reasons. The Seller reserves the right to delete, disable, without reason it is a professional account.
20.2 specificities to resident buyers in DOM-TOM:
These general terms and conditions of sale apply to resident buyers in DOM-TOM with a few exceptions. as follows:
The price of the goods and the cost of transport are expressed without tax. at the time of the buyer's identification on the sales medium, it displays the products at the tax-free price. the order is therefore registered, the payment made and the invoice edited without any tax. so it is to the resident purchaser in the DOM-TOM to pay to the competent authorities customs fees, sea grants, any tax or applicable law. parcels are shipped with an invoice and customs documents required for clearance. the seller specifies that it is possible to view shipping costs, transport times and/or carriers available directly from the basket, without having to create an account. to do this, click on the basket button in the basket block at the top of the right column of the sales support. find the delivery times by carriers on our dedicated page and transport . resident buyers in DOM-TOM do not benefit from free shipping costs.
20.3. specificities to non-euro buyers:
These general terms and conditions of sale apply to non-euro buyers with a few exceptions. as follows:
consumer law does not apply to buyers excluding euro area. therefore, the right of withdrawal does not apply. No return will be accepted. authorized means of payment are bank transfer or paypal. resident buyers excluding euro area do not benefit from free shipping costs. the price of the goods and the cost of transport are expressed without tax. at the time of the buyer's identification on the sales medium, it displays the products at the tax-free price. the order is therefore registered, the payment made and the invoice edited without any tax. so it is to the resident purchaser in the DOM-TOM to pay to the competent authorities customs fees, sea grants, any tax or applicable law. parcels are shipped with an invoice and customs documents required for clearance. the seller specifies that it is possible to view shipping costs, transport times and/or carriers available directly from the basket, without having to create an account. to do this, click on the basket button in the basket block at the top of the right column of the sales support. find the delivery times by carriers on our dedicated page and transport. the coverage of the warranty does not apply. it is expressly requested to purchasers resident outside the euro area to paypal. in case of cancellation the refund is only possible if the order has been paid by paypal. if the order is settled via bank transfer, only one valid six months will be edited. for residents to the marco, algerie or tunisia, we do not take care of transportation problems. You are alone able to enter into contact with the relevant local authorities. We decline all responsibilities when in packages lost, damaged or overtaxed. no right to withdrawal shall be applied.